Quick Service

快捷服务

Yutong has built a global service network covering 110 countries and regions overseas, with more than 700 service outlets and 3 Direct Service Centers, with an average service radius of 150km. The professional Yutong direct service guarantee team consists of 33 country service managers and 646 service engineers, operating year-round (365 days) in local markets to provide full lifecycle protection and support for each vehicle.

宇通构建了覆盖海外110个国家和地区的全球化服务网络，拥有700＋家服务网点，3家自营站，平均服务半径达150km。专业的宇通直服保障团队包含33名国家服务经理，646名服务工程师，365天常驻市场，为每一台车辆提供全生命周期的守护与支持。

Relying on the strong supply chain system, Yutong has established a global parts supply network that includes 11 central warehouses and 92 forward warehouses. Through an integrated parts management platform and an efficient logistics system, it provides customers with fast assurance of genuine parts for 15 years.

依托强大的供应链体系，宇通建立了包含11个中心库、92个前置仓的全球配件供应网络，通过一体化配件管理平台和高效物流体系，为客户提供15年正品配件快速保障。

Professional Service

专业服务

Yutong has innovatively launched the service standard for commercial vehicles, with professional service teams stationed on customers' operation routes to achieve 24/7 rapid response, covering the entire process of vehicle delivery and operation. The innovative model of "Service + Training" is adopted to simultaneously improve customers' driving skills and maintenance capabilities, and rely on the IOV platform LINK+ to realize real-time monitoring of vehicle conditions and fault warning. In addition, regular safety inspections and special services are conducted as value-added activities, to comprehensively ensure customers' vehicle-using experience.

宇通创新推出商用车服务标准，专业服务团队驻点客户运营线路，实现7×24小时快速响应，覆盖车辆交付、运营等全流程。采用"边服务边培训"的创新模式，同步提升客户驾驶技能与维保能力，并依托智能车联网平台实现车况实时监控与故障预警。此外，定期开展安全检查、专项服务等增值活动，全方位保障客户用车体验。

Since establishing the first international service training center in China's bus industry in Zhengzhou in 2007, Yutong has built  a professional customer empowerment system,setting up multiple training centers in countries such as Ghana, Pakistan, and the Philippines.  Through a digital learning platform, on-site practical training, and other methods, Yutong provides more convenient training support to its customers.
       自2007年在郑州建立中国客车行业首个海外服务培训中心以来，宇通通过构建专业的用户赋能体系，已在加纳、巴基斯坦、菲律宾等地建立多个培训中心，并借助数字化学习平台和现场实操培训等方式，为客户提供更便捷的培训支持。

Attentive Service

亲勤服务

Yutong's full-scenario service products provide customers with comprehensive vehicle protection solutions. The managed package service includes complete preventive maintenance and repair solutions, dedicated parts reserve, roadside assistance, and a commitment to operation assurance with downtime compensation. In addition, there are extended warranty and managed maintenance services, which together ensure the efficient and stable operation of vehicles.

宇通全场景服务产品为客户提供全方位的车辆保障方案。大包托管服务包含完整的预防性维保和维修解决方案、宇通定向配件储备、道路救援，并承诺运营保障和超停赔付。另外还有延长保修和保养托管服务，共同确保车辆的高效稳定运营。

Relying on the Yutong Link＋ platform, Yutong provides customers with a full lifecycle management system encompassing 'manage-use-maintain-repair', empowering intelligent vehicle operation and maintenance. In terms of operation management, Link＋ offers pre-operation checks, real-time data reporting, trip statistics analysis, and driving behavior evaluation to comprehensively improve fleet operation efficiency. Regarding vehicle maintenance, it can remotely monitor the status of 100+ parts, enable predictive maintenance for 22 types of parts, and generate maintenance plans. For repair and support, it provides 24-hour remote diagnostic services, intelligently pushes fault warnings, and offers repair and recovery suggestions.

依托宇通Link＋平台，为客户提供“管-用-养-修”全生命周期管理，赋能车辆运营与维保智能化。在运营管理方面，Link＋提供运营前检查、实时数据上报、行程统计分析及驾驶行为评估，全面提升车队运营效率；在车辆养护方面，可远程监控100+零部件状态，对22种零部件实现预测性维护，生成保养计划；在维修保障方面，提供24小时远程诊断服务，智能推送故障预警和维修恢复建议。

Yutong always prioritizes customer satisfaction by delivering efficient response, full lifecycle support, and intelligent solutions.We continuously optimize our service system to deliver an exceptional experience for our customers. BETTER SERVICE, ALWAYS ENROUTE! Yutong will continue to deepen its global service layout, and provide better service solutions for customers around the world!
        宇通始终以客户满意为服务标准，围绕“高效响应”“全生命周期支持”“智能服务”三大核心，持续优化服务体系，致力于为客户创造卓越体验。BETTER SERVICE, ALWAYS ENROUTE！未来，宇通将继续深化全球服务布局，为全球客户提供更优质的服务解决方案！